Terms & Conditions

Last updated: August 25, 2026Applies to ohmypillowcase.com

1. About These Terms

These Terms apply when you browse ohmypillowcase.com, place an order through it, or otherwise use it. They’re written in plain English on purpose: you should be able to tell what you’re agreeing to without a lawyer beside you.

The version of these Terms in effect at the time you place an order is the version that applies to that order.

Please also read our Privacy Policy, which explains how we handle personal information, and our Return & Refund Policy and Shipping & Delivery information, which form part of the arrangement between us.

2. About Oh My PillowCase

Oh My PillowCase is operated by Serkan Yıldız, a sole proprietor established in Istanbul, Türkiye. Oh My PillowCase is the brand name under which decorative pillow covers are sold through ohmypillowcase.com.

Postal address:
Aydınlı Mahallesi Mektep Sokak No:17 D:14
34953 Tuzla, Istanbul
Türkiye

You can reach us at hello@ohmypillowcase.com or through our contact form. In these Terms, “we”, “us” and “our” mean Oh My PillowCase as operated by Serkan Yıldız.

We also sell through other marketplaces. Those are separate sales channels with their own terms; a purchase made there is governed by that marketplace’s terms, not by these.

3. Using the Website

You may browse this website freely. To place an order, you need to be able to enter into a binding contract under the law that applies to you, and to provide accurate order and delivery information.

We sell and ship worldwide. A small number of destinations may be unavailable where we cannot lawfully or practically deliver; if your country cannot be selected at checkout, we are not able to accept an order to that address.

4. Product Information

We sell decorative pillow covers.

• A pillow insert is not included unless a product listing explicitly says otherwise. You’re buying the cover.
• Product pages describe materials, sizes, closures and print details. Please read them, and check your size, before ordering.
• Colors can look different on different screens, and printed fabric will not always match a display exactly. Small variations between the image and the finished item are normal.
• Where a listing notes a size tolerance, finished items may vary within it.

We describe our products as accurately as we reasonably can. We don’t promise that every description, image or specification is completely free of error; where we find a mistake, we’ll correct it.

5. Made-to-Order Products

Our covers are made to order. Nothing is pulled from a warehouse of finished stock — production of your item begins after your order is placed.

This has two practical consequences, and they run through the rest of these Terms: an order can move into production quickly, so changes and cancellations are time-sensitive; and we don’t offer voluntary returns for a change of mind or a selection you’d like to swap. See Order Changes and Cancellations and Returns, Refunds and Order Issues.

That is about preference, not about faults. If an item arrives damaged, defective or incorrect, it is covered in the ordinary way — see Returns, Refunds and Order Issues, and nothing in this section affects Mandatory Consumer Rights.

6. Prices and Currency

Prices are shown in US dollars (USD) and are exclusive of any sales tax, VAT, GST or equivalent consumption tax. The price shown at checkout for your order is the price that applies to it.

Where we are required to collect such a tax on your order, it is calculated and displayed at checkout before you complete your purchase. We don’t add charges that aren’t displayed at checkout.

Any duties, import taxes or handling fees that may be charged by authorities in the destination country are separate from the price and shipping charge shown at checkout. These charges, where applicable, are determined by local authorities and are not included in the amount paid to us.

We may change prices at any time, but a change never affects an order you’ve already placed.

7. Orders

Submitting an order through the checkout is a request to purchase, not a completed contract. A contract is formed when we accept your order, which happens through our normal order confirmation and processing.

We may decline or cancel an order, including after an initial confirmation email, in situations such as:

• payment is not completed or is declined;
• there is an obvious pricing or technical error in the listing or the order;
• the item cannot be produced or fulfilled;
• we reasonably suspect fraud or misuse;
• the delivery address is outside the area we currently serve.

If we cancel an order you have already paid for, we refund what you paid for it.

8. Payment

Available payment methods are shown at checkout. Your order is processed once payment has been completed.

We do not receive or store complete payment card numbers. Card details are handled by the payment provider shown at checkout, on its own systems. Our Privacy Policy explains what that means for your personal information.

9. Order Changes and Cancellations

Because orders may move into production quickly, contact us as soon as possible if you need to cancel or change an order.

We’ll do our best to help, but we can’t guarantee that changes or cancellations will be possible once production has started. The same applies to correcting a delivery address — see our Return & Refund Policy.

10. Shipping and Delivery

We ship worldwide. Shipping is calculated from the delivery destination and the number of items in your order, and the exact amount for your order is shown at checkout before you pay. Current rates are on our Shipping & Delivery page.

Because items are made to order, an order needs to be produced before it ships. Production usually takes 3–5 business days, and delivery timing then varies with destination and carrier conditions.

The delivery windows we publish are estimates based on normal conditions, not guaranteed delivery dates. If a delivery is taking materially longer than the published range, contact us with your order number and we will look into it with you.

Risk of loss and damage passes on delivery to the address you gave us. If something goes wrong in transit, see Returns, Refunds and Order Issues — that’s what it’s there for.

11. Returns, Refunds and Order Issues

Our Return & Refund Policy sets this out in full. In summary:

• items are made to order, so we don’t offer voluntary returns or exchanges for a change of mind, or for a size, design or option you selected and no longer want — except where mandatory consumer law provides otherwise;
• if an item arrives damaged, defective or incorrect, contact us within 30 days of delivery, and once we have reviewed it we will either refund the affected item or reprint and resend it free of charge. That reporting period is our own process for resolving issues quickly; it does not limit any mandatory statutory rights you may have;
• you don’t need to send the item back — we review these reports from your photos and description, so there is no return to arrange and no return postage to pay;
• mandatory consumer rights are unaffected by any of the above.

Please contact us first so we can review the issue and find the appropriate solution. Depending on what went wrong, that will be either a refund for the affected item or a free reprint and resend; we do not promise which of the two before we have looked at the problem, and no restocking fee or other deduction applies to either. Our Return & Refund Policy sets out what to send us, what happens after you report an issue, and what to expect.

12. Accounts and Guest Checkout

Customer accounts are not currently offered on this website. Orders are placed as a guest, using the details you enter at checkout, and your order confirmation goes to the email address you provide there.

If we introduce accounts later, we’ll set out the terms for them here, and you’ll be able to shop as a guest either way.

Please keep your order confirmation — it’s the simplest way for us to find your order if you contact us.

13. Reviews and User Content

Our product pages accept customer reviews. If you submit one, you’re responsible for what you write, and you confirm it’s your own honest opinion and doesn’t infringe anyone else’s rights.

You keep ownership of your review. By submitting it, you give us permission to display it, in whole or in part, on the product page and elsewhere on this website, together with the name you submitted it under. That permission exists so that we can show your review where you meant it to appear — nothing more.

We may decline to publish, or may remove, content that is spam, abusive, unlawful, deceptive, off-topic, or that contains someone’s personal information. Reviews are moderated before they appear.

Please don’t include personal details in a review that you wouldn’t want published. Our Privacy Policy explains what a review collects and what is published.

14. Intellectual Property

The Oh My PillowCase name and brand, and the text, graphics, designs, photography, layout and other content on this website, are owned by us or used with permission, and are protected by intellectual property law.

You may view and share our pages, and print or save a copy for your own personal, non-commercial use. You may not copy, reproduce, republish, or use our designs, product images or site content commercially, or to produce or sell competing goods, without our written permission.

This section covers only what belongs to us. Third-party names, trademarks and materials that appear on the website remain the property of their respective owners, and we make no claim to them.

15. Acceptable Use

Please use this website lawfully and reasonably. In particular, don’t:

• interfere with the website’s operation or security, or attempt to gain unauthorized access to any part of it;
• use automated systems to scrape, harvest or overload the site;
• submit content that is unlawful, abusive, deceptive or infringing;
• place orders fraudulently, or misuse a payment method;
• use the website in a way that breaks any law that applies to you.

16. Third-Party Services

Running a shop takes outside services: hosting and email, a payment provider, and a production and fulfillment provider that makes and ships your order. Those services operate under their own terms and privacy practices, and our Privacy Policy explains how personal information is handled.

Your covers are produced and dispatched by our print-on-demand fulfillment partner. To make and deliver your order, that partner and the carrier it uses receive the delivery name and address and the details of the item ordered.

Where this website links to another website, we don’t control it and aren’t responsible for its content or practices.

17. Website Availability

We aim to keep the website available and working, but we can’t promise it will always be available, uninterrupted or free of errors. It may be unavailable during maintenance, updates, or for reasons outside our control.

We may change, suspend or withdraw parts of the website, or products offered through it, at any time. Doing so doesn’t affect an order we’ve already accepted.

18. Disclaimers

We provide the website and its content with reasonable care and skill. Beyond what we say here and in our other policies, and beyond what applicable law provides, we don’t give additional guarantees about the website or its content.

Information on this website — including styling suggestions and articles on our blog — is offered as general information about decorating with pillow covers. It isn’t professional advice.

This section doesn’t limit anything that applicable law says can’t be limited, including the statutory rights and remedies that apply to the goods we sell you.

19. Limitation of Liability

We’re responsible for loss you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill. We are not responsible for loss that isn’t foreseeable, or for loss caused by events outside our reasonable control.

Where our liability can lawfully be limited, our total liability in connection with an order is limited to the amount you paid for that order.

We do not exclude or limit our liability where it would be unlawful to do so — including for death or personal injury caused by our negligence, for fraud, and for any statutory consumer right or remedy that cannot lawfully be excluded or limited.

20. Mandatory Consumer Rights

These Terms are subject to applicable law. Nothing in these Terms is intended to exclude or limit any consumer right or remedy that cannot lawfully be excluded or limited.

If any part of these Terms is found to be unenforceable, the rest continues to apply.

21. Governing Law and Disputes

Please talk to us first. Almost everything is easier to put right directly. If something is wrong with an order, or you think we have got something wrong, contact us before anything else — a real person reads every message, and most problems are settled that way.

Oh My PillowCase is operated from Türkiye. These Terms, and any sale made through this website, are governed by Turkish law.

Choosing Turkish law does not take away protection you already have. If you are buying as a consumer, and the law of the country where you live gives you rights or remedies that cannot be set aside by agreement, those rights continue to apply to you in full and you can rely on them. Nothing in these Terms is intended to restrict where you are entitled to bring a claim.

This section is read together with Mandatory Consumer Rights.

22. Changes to These Terms

We may update these Terms — for example when we add a payment method, change how or where we ship, or work with a different production partner. When we do, we’ll change the “last updated” date at the top of this page.

Changes are not retroactive: the version in effect when you placed an order continues to govern that order.

23. Contact Us

Oh My PillowCase, operated by Serkan Yıldız, sole proprietor, Istanbul, Türkiye.

Email hello@ohmypillowcase.com, or use our contact form. If your message is about an existing order, please include your order number.