Questions are always
welcome.
Not sure which size to choose? Have a question before ordering? Need help with an order you’ve already placed?
Send us a message and tell us what’s going on. We’ll reply by email and help you figure out the next step.
You can send us a message anytime.
Replies are sent by email.
Prefer the form? It helps us get the details we need in one place.
Questions before you order
Unsure about sizing, a design or what to choose? Ask us before you place your order.
Order help
If you’ve already ordered, include your order number so we can find the right details faster.
Delivery or product issue
If something arrived damaged or incorrect, tell us what happened. We may ask you to reply by email with clear photos so we can better understand the issue.
Send us a message
Tell us how we can help. If your question is about an existing order, include your order number when possible.
You may find it in our FAQ.
We’ve gathered answers to common questions about products, sizing, orders, shipping, returns and care.
Help us help you faster.
For order questions
Include your order number and the email address used at checkout when possible.
For damaged or incorrect items
Tell us what happened and what arrived. If photos would help, we’ll ask you to send them by email.
For product or sizing questions
Tell us which design and size you’re considering so we can understand what you’re looking at.
An independent shop should still feel easy to reach.
Oh My PillowCase is an independent online shop. When you contact us through this page, your message goes directly to our support inbox.
Whether you’re still deciding what to order or need help after checkout, you’re welcome to get in touch.
Business details
Oh My PillowCase — operated by Serkan Yıldız, sole proprietor
Istanbul, Türkiye
Registered address: Aydınlı Mahallesi Mektep Sokak No:17 D:14, 34953 Tuzla, Istanbul, Türkiye
Customer support: hello@ohmypillowcase.com